APN Healthcare Solutions is committed to providing a higher standard of service and to the delivery of safe, quality patient care. APN Healthcare Solutions complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within APN Healthcare Solutions support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, APN Healthcare Solutions provides the customer with a written description of the following service
APN Healthcare Solutions will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.
Assigned Providers may only be placed in assignments that match the job description for which APN Healthcare Solutions assigns them; if an Assigned Provider is asked to float to another department with the customer, the department must be alike department or unit and the float provider must have demonstrated the previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical diagnoses and acuities.
It is the responsibility of APN Healthcare Solutions to conduct and finalize the pre-employment assessment of the Assigned Provider’s competence based on the techniques, procedures, technology, and skills needed to provide care, treatment, and services to the populations served by the customer upon completion of APN Healthcare Solutions’ orientation.
It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Provider, relative to the provider’s ability to perform specific job functions upon completion of the provider’s assignment or shift. APN Healthcare Solutions relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Provider on an ongoing basis based on the customer’s report of clinical performance.
APN Healthcare Solutions will provide all new providers with an orientation to the company’s policies and procedures. It shall be the responsibility of the customer to orient assigned providers to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Provider to properly use the equipment.
As the provider of staffing services, APN Healthcare Solutions will be the employer of Assigned Providers and shall not by reason of their temporary assignment with the customer through APN Healthcare Solutions become providers of the customer. At its sole discretion, APN Healthcare Solutions reserves the right to utilize Independent Contractors in addition to its providers, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.
Upon notification of Incidents and/or Errors, APN Healthcare Solutions shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data-gathering tools. Information gathered tracked and analyzed is to shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.
It shall be the responsibility of the customer to notify APN Healthcare Solutions within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Provider and/or APN Healthcare Solutions Customer agrees to initiate communication with APN Healthcare Solutions whenever an incident/injury report related to the Assigned Provider is completed
The requirements of staff sent to the customer by APN Healthcare Solutions are to be determined by the customer as part of the written agreement between the two parties. It is APN Healthcare Solutions’ obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.
APN Healthcare Solutions to the best of its ability identifies conflicts of interest. APN Healthcare Solutions discloses all conflicts of interest to its clients. APN Healthcare Solutions annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors and regulatory entities to determine conflicts of interest.
When conflicts of interest arise APN Healthcare Solutions discloses this conflict of interest when appropriate to whichever client may be involved or affected. APN Healthcare Solutions enforces that internal employees of APN Healthcare Solutions are not permitted to maintain additional employment, accept gifts (other than those of nominal value) or to allow payment on their behalf of any travel, living or entertainment expense by any person or organization currently doing business with or seeking to conduct business with APN Healthcare Solutions, unless approved by the client involved or potentially involved.
APN Healthcare Solutions shall verify the Assigned Provider’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Provider’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the customer.
The APN Healthcare Solutions office, located in Monmouth Junction, NJ is open Monday through Friday from the hours of 9:00 a.m. – 5:30 p.m. Our local telephone number is (609) 924-3400. Outside of normal business hours, in the event of an emergency please contact us at (609) 924-3400 Ext 111.
In the event of an emergency, natural disaster, or another uncontrollable event, APN Healthcare Solutions will continue to provide service to you through our corporate network from a location where phones and computers are functional. APN Healthcare Solutions will do everything possible to support you in meeting your needs during a crisis situation(s). A copy of our Emergency Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. APN Healthcare Solutions has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectations, we encourage you to call the APN Healthcare Solutions corporate office at (609) 924-3400. A corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by APN Healthcare Solutions healthcare professionals, which has not been addressed by APN Healthcare Solutions management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. APN Healthcare Solutions demonstrates this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.